If you purchase Jackery Explorer 5000 Plus bundled with a Smart Transfer Switch and prefer to use Jackery’s installation service, please complete the online Questionnaire for your installation request. Jackery or the third-party installation company will contact you to confirm service coverage and arrange the installation. If you prefer to use your own electrician, handle the STS installation yourself (if you are certified), you may do so at your own expense. Please refer to the STS User Guide and installation videos available on our website.

 

 

Contact Information


Email: hello@jackery.com

Call: 888-502-2236

 

 

 

If you purchase Jackery Explorer 5000 Plus bundled with a Smart Transfer Switch and prefer to use Jackery’s installation service, please complete the online Questionnaire for your installation request. Jackery or the third-party installation company will contact you to confirm service coverage and arrange the installation. If you prefer to use your own electrician, handle the STS installation yourself (if you are certified), you may do so at your own expense. Please refer to the STS User Guide and installation videos available on our website.

  

 

 

 

 

   Contact Information
     Email: hello@jackery.com
     Call: 888-502-2236

 

 

 

 

 

Important Notes

1. If the electrician's on-site assessment determines that your home is unsuitable for installing the Jackery Smart Transfer Switch (STS) and you need to return the product, the cost of the electrician's evaluation will be borne by the customer. 


2. If you opt for installation services provided by the installation company but later decide to return the STS after installation due to dissatisfaction, the installation fees paid will not be refunded. Additionally, any costs associated with the removal of the STS will be the customer's responsibility.  


3. Jackery provides electrician information in select areas. Details regarding the installation area should be discussed directly with the electrician.

For SupTech, the supported areas in U.S. include: 
AZ: Phoenix 
CA: Ceres, Daly City, Lathrop, Pasadena, Union City CO: Aurora, Colorado Springs 
CT: Suffield 
FL: Jacksonville, Port St. Lucie, West Palm Beach 
GA: Atlanta, Ellenwood 
IL: Lombard 
MA: Revere, Worcester 
MD: Phoenix 
NC: Lincolnton, Rock Hill, Wagram 
NJ: Burlington 
NY: New York, Queensbury 
OH: Cleveland, Shaker Heights 
OR: Sandy 
SC: Charleston, Columbia 
TX: Corrigan, Dallas, Houston, Von Ormy, Wills 
UT: Salt Lake City 
VA: Abingdon, Gainesville, Herndon, Stafford 

 

Installation Terms

1. The basic installation service fee covers only the survey and installation in the house; additional costs for materials or others will be charged separately by Installer based on actual usage.- Permit application fees incurred based on applicable laws and regulations in certain areas. - The electrician's on-site assessment fee, which may be waived if the electrician assesses the situation as suitable for installation and the customer does not request a refund of the installation service fee. - Any additional costs will be based on the actual quote from the electrician. The customer is responsible for directly paying the electrician for any additional costs incurred. During the consultation and booking process, the installer may refuse to accept orders.

 

2. The installation service includes connecting the Jackery STS distribution box to the existing load center. It does not include connecting energy storage to solar panels or photovoltaic systems. If the customer requests that the installation include wiring for solar panels or photovoltaic systems, the installer reserves the right to refuse to accept the order.

 

3. The electrician installation is a commercial contractual arrangement, and all contractual responsibilities are fully borne by the user and the electrician, excluding any contractual or other liabilities from Jackery. The electrician is fully responsible for their pricing standards. Jackery is not responsible for any consequences related to the electrician’s installation services. 

 

4. Jackery shall not be responsible for any personal property damage resulting from voluntary installation by the customer if the above installation conditions are not met. 

 

5. Any product issues or defects caused by unauthorized installers shall be fully borne by the resident. The resident shall assume full responsibility for any after-sales service or repairs required due to such unauthorized installation. 

 

6. Jackery assumes no responsibility for any misuse of customer personal information by the electrician (authorized by the user).

 

7. Jackery reserves the final right of interpretation of the installation service fee.

FAQs for Jackery Smart Transfer Switch Installation

 

Q: Who is eligible to install the Jackery Smart Transfer Switch (STS)?
A: Any certified electrician should be able to install the STS.

 

Q: Can I use my own electrician or by myself?
A: Yes, you may use your own certified electrician, or handle the STS installation yourself (if you are certified), at your own expense. We highly recommend contacting Jackery for training and certification before proceeding with the installation. You can also refer to the STS User Guide, FAQs, and installation videos available on our website.

 

Q: Does Jackery provide installation services for the STS?
A: Jackery does not install the STS but we’ve partnered with third-party companies to provide installation services for U.S. customers in over 40 states.

 

Q: Who should I contact for my installation — Jackery or a third-party company?
A: If you choose to use Jackery’s resource for your installation, please fill out the online Questionnaire or contact our Customer Service at hello@jackery.com or 888.502.2236. 

 

Q: What information do I need to provide Installer for my installation?
A: Jackery or a third-party company will send you a questionnaire to begin the installation process. You should prepare your order information, contact information including your email, phone number and address for the installation.

 

Q: I’ve completed the questionnaire and contacted the installation company but haven’t received a response. What should I do?
A: Ensure that the email and phone number you provided are correct. Also, check your Spam folder. If you still don’t receive a response, contact the installation company or Jackery again. A representative will reach out to you.

 

Q: The installation company scheduled an electrician for me, but I haven’t heard from them. What should I do?
A: Check your Spam folder first. If there’s still no response, contact the installation company or Jackery again for assistance.

 

Q: What if the electrician is unable to provide service on time or cannot be contacted?
A: The customer should contact Jackery or the installation company, who will assist in reaching the electrician or assign a new one.

 

Q: What checks/inspections are performed before installation?
A: The assigned electrician will perform a pre-installation inspection and conduct an on-site assessment to evaluate the installation area and determine the necessary materials. If an on-site visit is not feasible, a virtual inspection can be arranged. 

 

Q: How will I be notified of the installation quote?
A: After completing the inspection, the electrician will prepare an installation quote and send it to the customer for confirmation. Installation will proceed only after the customer agrees to the quote.

 

Q: What should I do if I have concerns or I'm dissatisfied with the quote?
A: The customer can discuss the details of the quote with the electrician or the installation company to seek reasonable adjustments.

 

Q: How is faulty or defective STS handled before, during or after the installation?
A: The customer should contact Jackery customer service to arrange a return or replacement. Jackery will handle the return of the defective product and arrange for a replacement to be shipped to the customer’s home.

 

Q: What should be done if issues arise during the installation?
A: If any issues occur during the installation process, the electrician should promptly contact Jackery’s technical support team for assistance.

 

Q: What should the electrician do if the on-site conditions differ from expectations?
A: The electrician should immediately contact both the customer and the installation company to discuss solutions and adjust the installation plan accordingly.

Important Notes

 

1. If the electrician's on-site assessment determines that your home is unsuitable for installing the Jackery Smart Transfer Switch (STS) and you need to return the product, the cost of the electrician's evaluation will be borne by the customer. 


2. If you opt for installation services provided by the installation company but later decide to return the STS after installation due to dissatisfaction, the installation fees paid will not be refunded. Additionally, any costs associated with the removal of the STS will be the customer's responsibility. 


3. Jackery provides electrician information in select areas. Details regarding the installation area should be discussed directly with the electrician.

For SupTech, the supported areas in U.S. include: 
AZ: Phoenix 
CA: Ceres, Daly City, Lathrop, Pasadena, Union City CO: Aurora, Colorado Springs 
CT: Suffield 
FL: Jacksonville, Port St. Lucie, West Palm Beach 
GA: Atlanta, Ellenwood 
IL: Lombard 
MA: Revere, Worcester 
MD: Phoenix 
NC: Lincolnton, Rock Hill, Wagram 
NJ: Burlington 
NY: New York, Queensbury 
OH: Cleveland, Shaker Heights 
OR: Sandy 
SC: Charleston, Columbia 
TX: Corrigan, Dallas, Houston, Von Ormy, Wills 
UT: Salt Lake City 
VA: Abingdon, Gainesville, Herndon, Stafford

 

Installation Terms

 

1. The basic installation service fee covers only the survey and installation in the house; additional costs for materials or others will be charged separately by Installer based on actual usage.- Permit application fees incurred based on applicable laws and regulations in certain areas. - The electrician's on-site assessment fee, which may be waived if the electrician assesses the situation as suitable for installation and the customer does not request a refund of the installation service fee. - Any additional costs will be based on the actual quote from the electrician. The customer is responsible for directly paying the electrician for any additional costs incurred. During the consultation and booking process, the installer may refuse to accept orders.

2. The installation service includes connecting the Jackery STS distribution box to the existing load center. It does not include connecting energy storage to solar panels or photovoltaic systems. If the customer requests that the installation include wiring for solar panels or photovoltaic systems, the installer reserves the right to refuse to accept the order.

3. The electrician installation is a commercial contractual arrangement, and all contractual responsibilities are fully borne by the user and the electrician, excluding any contractual or other liabilities from Jackery. The electrician is fully responsible for their pricing standards. Jackery is not responsible for any consequences related to the electrician’s installation services. 

4. Jackery shall not be responsible for any personal property damage resulting from voluntary installation by the customer if the above installation conditions are not met. 

5. Any product issues or defects caused by unauthorized installers shall be fully borne by the resident. The resident shall assume full responsibility for any after-sales service or repairs required due to such unauthorized installation. 

6. Jackery assumes no responsibility for any misuse of customer personal information by the electrician (authorized by the user).

7. Jackery reserves the final right of interpretation of the installation service fee.

FAQs for Jackery Smart Transfer Switch Installation

 

Q: Who is eligible to install the Jackery Smart Transfer Switch (STS)?
A: Any certified electrician should be able to install the STS.

 

Q: Can I use my own electrician or by myself?
A: Yes, you may use your own certified electrician, or handle the STS installation yourself (if you are certified), at your own expense. We highly recommend contacting Jackery for training and certification before proceeding with the installation. You can also refer to the STS User Guide, FAQs, and installation videos available on our website.

 

Q: Does Jackery provide installation services for the STS?
A: Jackery does not install the STS but we’ve partnered with third-party companies to provide installation services for U.S. customers in over 40 states.

 

Q: Who should I contact for my installation—Jackery or a third-party company?
A: If you choose to use Jackery’s resource for your installation, please fill out the online Questionnaire or contact our Customer Service at hello@jackery.com or 888.502.2236. 

 

 

Q: What information do I need to provide the installation company for my installation?
A: Jackery or a third-party company will send you a questionnaire to begin the installation process. You should prepare your order information, contact information including your email, phone number and address for the installation.

 

Q: I’ve completed the questionnaire and contacted the installation company but haven’t received a response. What should I do?
A: Ensure that the email and phone number you provided are correct. Also, check your Spam folder. If you still don’t receive a response, contact the installation company or Jackery again. A representative will reach out to you.

 

Q: The installation company scheduled an electrician for me, but I haven’t heard from them. What should I do?
A: Check your Spam folder first. If there’s still no response, contact the installation company or Jackery again for assistance.

 

Q: What if the electrician is unable to provide service on time or cannot be contacted?
A: The customer should contact Jackery or the installation company, who will assist in reaching the electrician or assign a new one.

 

Q: What checks/inspections are performed before installation?
A: The assigned electrician will perform a pre-installation inspection and conduct an on-site assessment to evaluate the installation area and determine the necessary materials. If an on-site visit is not feasible, a virtual inspection can be arranged.

 

Q: How will I be notified of the installation quote?
A: After completing the inspection, the electrician will prepare an installation quote and send it to the customer for confirmation. Installation will proceed only after the customer agrees to the quote.

 

Q: What should I do if I have concerns or I'm dissatisfied with the quote?
A: The customer can discuss the details of the quote with the electrician or the installation company to seek reasonable adjustments.
 

Q: How is faulty or defective STS handled before, during or after the installation?
A: The customer should contact Jackery customer service to arrange a return or replacement. Jackery will handle the return of the defective product and arrange for a replacement to be shipped to the customer’s home.

 

Q: What should be done if issues arise during the installation?
A: If any issues occur during the installation process, the electrician should promptly contact Jackery’s technical support team for assistance.

 

Q: What should the electrician do if the on-site conditions differ from expectations?
A: The electrician should immediately contact both the customer and the installation company to discuss solutions and adjust the installation plan accordingly.